For over 15 years, I’ve been getting my hands dirty managing teams, delivering projects and working with customers, users and business leaders over a wide variety of industries including HR, Automotive, Sports, Fashion, Entertainment, Broadcasting and Telecoms. Here’s a sample of some of the bigger things I’ve been involved with:
I'm currently the Product Manager for TriNet Hire, TriNet's Applicant Tracking System with a mission to make recruiting better than it ever has been.Product Management
Working for iCrossing, I was reponsible for the daily updating of Toyota.com for both the US and Mexican markets.Project Management
I was the Product Manager, Producer and Grip for a multi-city documentary shoot and installation at the 2013 LA Auto Show for the launch of the FIAT 500L.Production Management, Producer
I worked for Critical Mass and was the project lead for the UX re-design for the new HP.com e-commerce store in North America.UX Project Lead
At the Famous Group, I developed a live, interactive real-time display for the NFL using their GSIS system and displayed in stadiums all across the US.
I was both the UX Lead and Project Manager for the Famous Group's re-branding.
I was a Production Manager for Google for their TV Spot featuring Austin's Frank Restaurant. They make amazing hot dogs.
I was the Production Manager for the Wonka Wrapper, an experiential project featuring Nick Cannon.
I was the Production Manager and UX Lead for AT&T's You've Got A Case campaign featuring Will Arnett.Production Manager, UX Lead
I was the Production Manager, Technical Architect and UX Lead for PNC's 2013 version of the 12 Days Of Christmas.Production Manager, UX Lead
I was the Production Manager for Dreamwork's interactive game - the Kung Fu Panda Staring ContestProduction Manager
Working for Paramount, I was the Production Manager and UX Lead for the interactive website for Justin Bieber's Never Say Never film.Production Manager, UX Lead
I was the Production Manager for Sprint's EVO 3D launch campaign entitled "Present Tense" via EURO RSCG, Chicago.
At AKQA London, I was the Production Manager responsible for all the daily updating of the Orange e-commerce store. (Now Everything Everwhere)
At AKQA London, I was the Production Manager responsible for all the daily updating of the global Johnnie Walker website for Diageo's online team based in Madrid.
Before Netflix, before Hulu, there was Movielink. I was the digital content manager for one of the first on-demand Hollywood streaming services.
I was the 4th person hired by Live Nation after Clear Channel broke up and created the entire UX for Live Nation, launching it in the US and then I did it all again in the UK.
I launched and managed Fox News personality Bill O'Reilly's e-commerce website. He was both my client and my boss and I was reponsible for all the day-to-day updating of the site.
I was the Project Manager and UX Lead for the re-design of AT&T corporate Intranet, based in their HQ in Bedminster, NJ.
I co-concepted, launched and was the web producer for BBC Music Online, the largest web portal in Europe.
I’m a Pragmatic Marketing, General Assembly and Silicon Valley Product Group (SVPG) trained and certified Product Manager who’s well versed in the world of both SaaS, PaaS and Enterprise level products. I've started with concepts and market validation, run through an MVP and then watched products mature into something far beyond my initial expectations. I live and breathe the concept of N.I.H.I.T.O and ensure my customer wants and needs come first.
I love hearing what my customers like. I love hearing what they don't like even more.
I have more than 15 years of User Centered Design experience under my belt.
If you’re into acronyms, that means UX, CX, IA and FYI, I'm OTT about UCD. TMI? I’ve done everything from UML and technical architecture to usability and eye tracking. My visual design background spans telematics, grid and non-grid design, responsive media and experiential work all centered around an analytic mind that knows that it’s not (just) about quantitative or qualitative - it’s about context.
Fun Fact: I helped create the in-car experience of DAB in the UK
From managing a 30 person radio station to delivering experiential projects in both the client and agency side for companies like Paramount, AT&T, Diageo, Dreamworks, NFL, FIAT and HP, keeping projects on track and on budget is also something I’ve done for over 15 years. My budgets have ranged from 4 to 7 figures across one-offs and retainers and I’ve hired and managed teams both on-shore, near-shore and off-shore.
One of my projects won a Cannes Lion as well as a Cease & Desist from the Vatican.
UX and PM skills are fine but Content Management is something that ties it all together. Whether it’s building and managing a CMS, writing for the web or digtal asset management for multiple live shoots for a TV commercial, I’ve been there and done that. I’m a professionally trained music journalist, ex-NUJ member and have written articles for publications like UXMag and The Huffington Post as well as a ton of music reviews for the BBC.
I like semicolons and do not support the Oxford Comma. Sorry.
Previously Lived in: New York, Los Angeles, London, Seattle, Palm Beach, Wellington & Berlin.
Now resides in Austin, TX.
Makes stuff happen. Prototypes. Art Directs. Roadmaps. Does stand ups. Lurks on Quora & Reddit. Scribbles technical architecture on whiteboards with the engineering team. Works with Axure, UXPin and Photoshop. Secretly wants to play with RED, Alexa & GoPro. Uses a Wacom tablet. Reads Product Hunt and Hacker News. Bookmarks Medium, Monocle, UXMag, Quartz and Lovely Package. Gets obsessed with typography.
Asks Questions. Says "Good Morning", "Please" and "Thank You". Measures twice, cuts once and then buys scissors for everyone. High-fives the sales team. Takes customers out to lunch and picks up the tab. Harasses the marketing department. A/B tests. Takes customer service reps out for drinks. Doesn’t waste time with endless meetings.
Analyzes quantitative data. Understands context. Gives an eye roll to Microsoft Office. Opens Polymail enthusiastically. Alt-Tab's through Aha!, JIRA and IAWriter. Prefers holocratic organizations over corporate ones. Walks a fine line between QA and UAT. Is a stickler about quality. Knows how to get Capterra to give up its secrets. Knows that "Good Enough" is not good enough. Keeps it weird.
Wanna grab a coffee? Check out an art exhibit?
Whether it’s discussing a new project, tantalizing new type foundry, independent coffee roaster or just chatting about the in’s-and-out’s of product management and the things customers do, I love meeting new people. Feel free to say hello. I'll make you a mix tape.